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Admissions and Enrollment Call Center Services Grant

Grants to USA, Canada, and International K-12
Schools and IHEs for Call Center Platforms

Agency Type:

Foundation / Corporation

Funding Source:

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Campus Consortium

Deadline Date:

07/12/19

Description:

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Grants to USA, Canada, and International K-12 schools and accredited institutions of higher education to implement a multi-channel call center platform for enrollment and admissions services. Funding is intended for cloud hosting, software licensing, support, and professional services costs associated with implementing the admissions and enrollment call center services solution.

The grant is recommended for institutions that are aspiring to assist end-users with everything from information on the application process, eligibility, deadlines, documentation to final admission, and provide students 24×7 support access to admissions and enrollment support via highly qualified advisers/agents. This grant offers the institution a chance to financially take on implementing a 24×7 Admissions & Enrollment call support framework with a clear ROI and no hidden costs that typically prevent most solutions from being successfully implemented and maintained.

Key Components of the Grant:
- A multi-channel (phone, email, and chat) call center platform integrates with the ITSM and that enables the institution to track all incoming and outgoing interactions with students.
- Admissions and Enrollment advisors that work 24×7 and handle various student requests ranging from the application process to admissions process to procedure for changing major.

Benefits of Admissions & Enrollment Call Center Services:
Admissions & Enrollment Call Center Services Grant enables the institution to assist students with Recruitment information such as recruitment events (e.g., Open House), application process, admissions process; Enrollment and registration processes such as placement test information, providing student ID number information, dual enrollment information, enrollment within defined limits, withdrawal/dropping/course substitution process, procedure for changing major, locating class schedule and final grades; General information such as information about campus hours/locations/directions, College calendar/important dates/deadlines, purchasing books, student IDs, graduation application process/deadline. It addresses prospective students queries within seconds resulting in higher levels of engagement, higher conversion of Admissions & Enrollment leads and reduced service wait-times. It plays a vital role in proactive communication at an institution, ensures faster resolution of prospective students’ queries through multi-modal support.

GrantWatch ID#:

GrantWatch ID#: 185962

Number of Grants:

There are limited number of partial and full Grants to be awarded.

Estimated Size of Grant:

The Admissions & Enrollment Call Center Services Grant provides selected institutions a grant award up to $100,000.

Term of Contract:

- The grant covers the platform over a period of five years.
- Project Kick-Off by August 30, 2019

Additional Eligibility Criteria:

K-12 Schools and Accredited Institutions of Higher Education are eligible to apply.

Previous awardees are eligible. Separate applications are required for each grant pursued.

Preference will be given to applications who have a letter of recommendation from a previous grant awardee.

Pre-Application Information:

Timeline:
- Grant Application Due Date: July 12, 2019
- Review of Application by Grant Review Committee by: July 19, 2019
- Grant Applicant Interview and Technical Expert Session by: July 26, 2019
- Grant Award Letter Issued to Grant Recipients by: August 2, 2019
- Grant Award Walkthrough by: August 9, 2019
- Execution of Grant Award Agreement by: August 12, 2019
- Project Kick-Off by: August 30, 2019

For swift implementation, applicants are required to demonstrate institutional purpose in the form of a “letter of intent” signed by Dean/President or member of campus leadership team. The letter should ideally indicate problems the solution aims to solve, and why the grant would be a helpful solution for the institution.

Contact Information:

Before starting your grant application, please review the funding source's website listed below for updates/changes/addendums/conferences/LOIs.

Submit completed grant application to grantapplication@campusconsortium.org.

Campus Consortium
55 East Monroe Street
Chicago, IL 60603
info@campusconsortium.org

Tel: 216.589.9626
Fax: 216.245.5776

URL for Full Text (RFP):

Geographic Focus:

USA: Alabama;   Alaska;   Arizona;   Arkansas;   California;   Colorado;   Connecticut;   Delaware;   Florida;   Georgia;   Hawaii;   Idaho;   Illinois;   Indiana;   Iowa;   Kansas;   Kentucky;   Louisiana;   Maine;   Maryland;   Massachusetts;   Michigan;   Minnesota;   Mississippi;   Missouri;   Montana;   Nebraska;   Nevada;   New Hampshire;   New Jersey;   New Mexico;   New York City;   New York;   North Carolina;   North Dakota;   Ohio;   Oklahoma;   Oregon;   Pennsylvania;   Rhode Island;   South Carolina;   South Dakota;   Tennessee;   Texas;   Utah;   Vermont;   Virginia;   Washington, DC;   Washington;   West Virginia;   Wisconsin;   Wyoming

USA Territories: American Samoa (USA)   Guam (USA)   Puerto Rico (USA)   Virgin Islands (USA)   Northern Mariana Islands (USA)

USA Compact Free Associations: The Federated States of Micronesia (USA)   Marshall Islands (USA)   Republic of Palau (USA)

Canada: Alberta   British Columbia   Manitoba   New Brunswick   Newfoundland and Labrador   Northwest Territories   Nova Scotia   Nunavut   Ontario   Prince Edward Island   Quebec   Saskatchewan   Yukon

Israel

International country outside of the USA, Israel and Canada.